FAQ
Answers to common questions about choosing, displaying and caring for Moradelle pieces, as well as orders, payment, shipping and returns.
Last updated: October 14, 2026
What does Moradelle sell?
Our collection includes framed wall art, decorative mirrors, photo frames and display sets. The current range covers abstract and landscape artwork, botanical prints, minimalist art, gallery collections, arched and round mirrors, entryway mirrors and several photo-display formats.
How do I choose a piece for my room?
Measure the intended area and consider the proportions of nearby furniture. Review the product dimensions and finish details. Leave visual space around the piece rather than estimating size only from a styled photograph.
Are the objects in room photographs included?
Only items expressly identified as included on the product listing are supplied. Furniture, books, plants, printed family photographs and other decorative accessories in lifestyle images are styling examples unless the listing states otherwise.
Will the color look exactly like the photographs?
Lighting, screen settings and camera perspective can affect how colors and finishes appear. Mirrors also reflect the surroundings in which they are placed. Contact us if you need clarification about a finish before ordering.
Is every artwork an original or hand-painted piece?
Do not assume original, hand-painted, archival or museum-grade characteristics unless the individual listing states them. Review the description for the specific artwork you are considering.
Does every mirror or frame include mounting hardware?
Check the listing and any supplied instructions. Hardware inclusion and compatibility can vary. The appropriate fixings depend on product weight and wall construction; obtain qualified installation help when needed.
Can I lean a mirror instead of mounting it?
Only use a display method supported by the particular product and its instructions. Do not assume a wall mirror is safe to leave unsecured against a wall. Position it where it cannot tip or be struck.
What size photographs will fit?
Check the dimensions and supported format on the individual photo-frame or display-set listing. Do not infer the print size from the outside frame measurements alone. Contact us before printing if the format is unclear.
How should I clean frames, mirrors and artwork?
Follow any supplied care instructions. Start with a soft, dry cloth where appropriate, avoid abrasives and do not soak frames or artwork. Do not spray cleaner directly onto framed art, backing or decorative finishes unless the product guidance permits it.
Which payment methods are available?
Available methods may include PayPal, Visa, eligible credit and debit cards, Apple Pay and Google Pay where shown at checkout.
Why is my payment pending?
Some banks display temporary authorization holds before a transaction settles or is released.
What if my payment is declined?
Verify your billing information and contact your payment provider if necessary. Authorization decisions are made by the relevant financial institution or provider.
Can I change or cancel my order?
Contact Customer Support promptly. Changes or cancellations cannot be guaranteed once fulfillment begins.
How long does processing take?
Normally 2–4 business days. During unusually busy periods, up to 5 business days.
How long does U.S. delivery take?
Generally 10–15 business days after dispatch.
How long does delivery to Canada, the UK or Australia take?
Generally 11–16 business days after dispatch.
How long does other international delivery take?
Generally 15–20 business days after dispatch.
When will tracking start moving?
The first visible carrier movement commonly appears approximately 1–3 business days after label creation.
Can I change my shipping address?
Contact us immediately. Changes cannot be guaranteed after fulfillment begins.
What if tracking says delivered but I cannot find the package?
Check household members, building staff, reception areas, parcel lockers and safe-delivery locations before contacting Customer Support.
Can customs fees apply?
International shipments may be subject to customs duties, VAT, import taxes or brokerage charges. Unless checkout states otherwise, these may remain the recipient's responsibility.
What is the return window?
Eligible products may be returned within 180 days after confirmed delivery.
Do I need authorization before returning an item?
Yes. Contact Customer Support and obtain authorized return instructions before shipping merchandise.
Can I send a return to the registered business address?
No. The registered business address is not automatically the authorized merchandise return warehouse.
What condition should a preference return be in?
Preference-return eligibility may be affected by substantial use, stains, odors, damage, alteration or missing components.
Who pays preference-return shipping?
The customer generally pays eligible preference-return shipping unless applicable law requires otherwise.
What if my item arrived damaged?
Retain the product and packaging where reasonably possible and contact us with clear photographs.
What if I received the wrong product?
Contact Customer Support before returning it. We will review the order and provide instructions.
How long does a refund take?
Once approved, moradelle™ generally initiates the refund within 5–10 business days after approval.
Why is my refund not visible yet?
After a refund is issued, the bank or payment provider may require additional time before the credit appears.
Can I return an item after reasonable inspection?
Reasonable inspection of appearance, size and completeness is permitted. Permanent alteration, customer-caused breakage or use beyond inspection may affect a voluntary preference return. Your mandatory rights concerning defective or incorrect goods remain unaffected.
How do I contact Customer Support?
Email: service@moradelle.com. Phone: +8615862149878. Customer service hours: 8:00 AM–10:00 PM. Provide the product name or order number and explain the question clearly.