Accepted payment options

PAYPAL · VISA · CREDIT / DEBIT CARDS · APPLE PAY · GOOGLE PAY.

These are supported payment options subject to the methods displayed for your checkout, location, currency and device. Provider eligibility requirements may apply. The store does not control independent authorization decisions made by a bank or wallet provider.

Available Payment Methods

Available payment methods may include PayPal, Visa, eligible credit and debit cards, Apple Pay and Google Pay where those options are displayed at checkout.

Checkout Total

Before payment is submitted, checkout displays the products selected, applicable discounts, shipping charges and taxes collected through checkout.

Review the items, quantities, currency, discounts, shipping charges and applicable taxes before submitting payment. The checkout displays the final order total. Do not proceed if the displayed details do not match your intended purchase.

Currency Display

The currency displayed during checkout is the currency used for the transaction unless otherwise stated. Your financial institution may separately apply currency-conversion fees or other charges where applicable.

Your issuer may separately apply currency-conversion charges or cross-border fees. Such charges are controlled by the provider and may not appear in the store total. Check with the provider if you need to understand its exchange rate or fee before paying.

Payment Authorization

By submitting payment, you confirm that you are authorized to use the selected payment method and that the billing information supplied is complete and accurate.

Transaction Review

Payments may be subject to authorization, fraud screening, identity verification or other security review by the payment provider, card issuer or financial institution.

Declined Payments

A payment may be declined because of incorrect billing details, issuer restrictions, insufficient funds, security screening or other reasons determined by the payment provider or financial institution.

A declined payment does not necessarily mean an order was completed. Check for an order confirmation before trying again. If you see a charge but have no confirmed order, contact customer care with the transaction date, amount and available order reference; do not send complete payment credentials.

Pending Authorizations

Some banks or payment providers may display a temporary authorization hold before a transaction is completed. A pending authorization is not necessarily a completed charge and may later settle or be released.

A transaction may appear temporarily as pending or authorized before settlement. A temporary hold can remain after a failed or cancelled attempt. Your issuer or provider determines when a hold is released; it should not be confused with a completed additional charge.

Duplicate Pending Entries

If two pending entries appear after an attempted purchase, one may be a temporary authorization rather than a completed duplicate charge. If both entries remain after normal processing, contact your financial institution or Moradelle Customer Support.

Before retrying a payment, check whether an order confirmation has already been issued. If two completed charges remain, send your order number, transaction dates and amounts so we can investigate. Do not include full card details or screenshots containing sensitive credentials.

Failed Payments

If a payment fails, verify your billing information and payment details. You may also contact your card issuer or payment provider for additional information regarding the transaction.

Billing Information

Customers are responsible for providing accurate billing information. Material discrepancies may delay or prevent payment authorization.

Order Verification

Where reasonably necessary, additional non-sensitive information may be requested to verify a transaction before fulfillment begins.

Payment Processing

Payments may be processed by third-party payment providers. Those providers handle payment information in accordance with their own security and privacy practices.

Sensitive Payment Information

Do not send complete payment-card numbers, CVV codes, online-banking passwords, payment-account passwords or one-time authentication codes to Customer Support.

Order Cancellations

Where a canceled order requires a payment reversal or refund, the applicable amount will generally be returned through the original payment method where possible.

Refund Method

Approved refunds are generally returned to the original payment method where possible.

Refund Timing

Once an eligible refund is approved, moradelle™ generally initiates it within 5–10 business days after approval. The customer's financial institution or payment provider may require additional time before the credit becomes visible.

We generally initiate eligible approved refunds within 5–10 business days after approval. Your payment provider or bank may take additional time to post the credit. Contact us if more than 10 business days have passed after confirmed refund issuance and the refund has not appeared.

Refund Not Visible

If more than 10 business days have passed after confirmed refund issuance and the refund is still not visible, contact Customer Support and the relevant financial institution.

Billing Questions

If you believe there is a billing or order issue, contact Customer Support where practical so the transaction and related order information can be reviewed.

Fraud Prevention

Transactions may be reviewed for suspicious activity to help reduce unauthorized purchases, fraud and misuse of payment systems.

Payment Support

When contacting us about a payment issue, provide your order number and relevant non-sensitive transaction details. Never include passwords, CVV codes or one-time authentication codes.

Email service@moradelle.com or call +8615862149878 for payment questions related to your order. Customer service hours: 8:00 AM–10:00 PM. Provide your order number where possible and share only information necessary to explain the issue.