Product Information

We aim to provide accurate product descriptions, images and relevant specifications. Product information may include dimensions, materials, colors, included components, intended use and care information where applicable.

Images & Appearance

Product images are intended to represent appearance as accurately as practical. Colors and finishes may vary slightly because of photography, lighting, screen settings and normal production variation.

Framed Wall Art

Review artwork dimensions, orientation, frame details and included pieces before purchasing. Styled room images do not establish exact scale or include surrounding furniture. For preference returns, the artwork and frame should be free from customer-caused stains, tears, punctures, scratches or permanent changes. Statutory remedies for defects remain unaffected.

Decorative Mirrors

Mirrors should be used and displayed according to the individual listing and supplied instructions. Check the product weight, mounting method and wall type before installation. Preference returns should remain complete and free from customer-caused broken glass, damaged attachment points, scratches or permanent alterations.

Photo Frames & Display Sets

Check the supported photograph size and the number of frames, stands, mats and backing pieces supplied with the selected set. Exterior frame dimensions are not necessarily the usable image opening. Personal photographs and decorative contents are not supplied unless expressly included.

Mounting & Wall Compatibility

Not every fixing is suitable for every wall. Product weight, wall construction and mounting points must be assessed before installation. Do not assume universal mounting hardware is included. Obtain qualified installation help when needed and do not install visibly damaged items.

Glass, Edges & Safe Handling

Handle mirrors and glazed frames carefully and avoid impact, excessive pressure and unsecured leaning. Keep fragile items away from places where they may fall or be struck. If glass arrives broken, avoid handling loose fragments and contact Customer Support for safe next steps.

Availability

Products remain subject to inventory availability. Displaying a product on the website does not guarantee that inventory will remain available until an order is successfully processed.

Pricing

Prices may be updated before an order is submitted. The price displayed at checkout when an order is placed applies to that transaction, subject to correction of obvious errors.

Promotions

Promotions may be subject to stated time periods, product restrictions, quantity limits or other conditions. Separate promotions may not be combinable unless specifically stated.

Offer periods, qualifying items, minimum amounts and exclusions apply as displayed with the promotion. A code must be accepted by checkout before payment to affect the total. Changes to future promotions do not change the terms of an already accepted purchase.

Payment

Available payment methods may include PayPal, Visa, eligible credit and debit cards, Apple Pay and Google Pay where displayed at checkout.

Supported payment options include PayPal, Visa, Credit / Debit Cards, Apple Pay and Google Pay, subject to the methods displayed for your checkout, device and location. Payment authorization and provider verification may be required before fulfillment.

Authorization

By submitting payment, you confirm that you are authorized to use the selected payment method and that the billing information supplied is accurate.

Order Confirmation

An automated confirmation acknowledges receipt of the order. It does not necessarily mean that payment, inventory and verification checks have been completed.

Keep the confirmation and order number for later questions. If no confirmation arrives, check the contact details entered and your spam folder, then contact Customer Support before assuming a second order is necessary.

Order Acceptance

Orders may be reviewed for payment authorization, inventory availability, address accuracy and transaction verification before fulfillment begins.

An order acknowledgment confirms receipt of an order request. Acceptance and fulfillment remain subject to payment authorization, stock availability and necessary verification. If we cannot fulfill an order after payment has been collected, we will contact you and arrange an appropriate refund for the unfulfilled items.

Order Refusal

An order may be canceled or declined where payment cannot be authorized, inventory is unavailable, order information is materially incorrect or a security review cannot be completed.

If payment has been collected for goods that cannot be supplied, the applicable unfulfilled amount will be refunded. We will not substitute a different item or require acceptance of an undisclosed higher price without your agreement.

Changes & Cancellations

Contact Customer Support promptly if you need to request a change or cancellation. Changes and cancellations cannot be guaranteed after fulfillment begins. If an order has already shipped, the return process may apply instead.

Processing

Orders are normally processed within 2–4 business days. During unusually busy periods, processing may require up to 5 business days.

Estimated Transit

• United States: 10–15 business days after dispatch.
• Canada, United Kingdom and Australia: 11–16 business days after dispatch.
• Other international destinations: 15–20 business days after dispatch.

Tracking

Tracking information is provided where available. The first visible carrier movement commonly appears approximately 1–3 business days after label creation.

Delivery Estimates

Delivery estimates are not guaranteed delivery dates. Weather, customs processing, public holidays, carrier capacity, remote destinations or address issues may affect transit.

International Orders

International orders may be subject to customs duties, VAT, import taxes or brokerage charges. Unless checkout states otherwise, these may remain the recipient's responsibility.

Return Window

Eligible products may be returned within 180 days after confirmed delivery, subject to the Return & Refund Policy.

Return Condition

Preference-return eligibility may be affected by substantial use, customer-caused damage, permanent alteration, stains, odors, missing components or other material changes in condition.

Return Authorization

Customers must contact Customer Support and obtain authorized return instructions before shipping merchandise.

Registered Address

The registered business address of Xuzhou Yi'er Network Technology Co., Ltd. is not automatically the authorized merchandise return warehouse. Do not send returns there unless Customer Support expressly instructs you to do so.

Refund Timing

Once an eligible refund is approved, moradelle™ generally initiates it within 5–10 business days after approval. The customer's financial institution may require additional posting time.

Business Days

Business days exclude Saturdays, Sundays and applicable public holidays.

Errors & Corrections

Obvious typographical, pricing, technical or product-data errors may be corrected. If a material error affects an existing order, the customer may be contacted before proceeding.

Events Beyond Control

Processing or delivery may be affected by extraordinary events outside reasonable control, including major carrier disruptions, infrastructure outages, natural events or governmental restrictions.

We will review affected orders and provide appropriate information or remedies. A disruption does not remove mandatory rights concerning non-delivery, cancellation or refunds, and it does not justify keeping payment indefinitely for goods we cannot supply.

Consumer Rights

Nothing in these Terms limits rights that cannot lawfully be excluded under applicable consumer law.

Updates

These Terms may be updated from time to time. The version published on moradelle.com applies as provided by applicable law.